Refund policy

Last updated 12 November 2026

Braggfield is a business name of a sole trader based in Queensland, Australia (ABN 66 942 054 422). We want you to be happy with your website before you pay, which is why every project starts with a free demo.

The demo is free

You see a demo of your homepage before paying anything. If it is not right for you, you can walk away and owe nothing.

After you pay

• Before we start the full build: if you change your mind, we refund you in full.
• During the build: if you cancel, we refund the amount paid less the reasonable value of the work already completed. We tell you that amount before processing the refund.
• After your site goes live: we do not offer refunds for a change of mind. Instead, we fix any problems and make the changes included in your package.

Care plan

You can cancel the monthly Care plan at any time. It stops at the end of the month you have paid for. We do not refund part months.

Your rights under Australian Consumer Law

Our services come with guarantees under the Australian Consumer Law. If there is a major failure with our service, you are entitled to a refund or other remedy as set out under that law. This policy does not limit those rights.

How to ask for a refund

Contact us through the enquiry form on our website, or by replying to any email or message we have sent you. Approved refunds are paid back to the original payment method, usually within 10 business days.